Help organisationsGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
A fair outcome, in writing
From a stuck answer to a formal review
Open this when a reply has left you unsatisfied and you want the matter reviewed properly.
The full picture in one message
Begin by writing to support with the full story, the date of the issue and any transaction reference, so the team can trace what happened. Keep the tone factual and include what outcome you expect.
Holding your case record
Within a short while you will receive a reference number and a named answer, and this record follows your case through every stage of the review that comes after.
A second look you gain
If the reply still falls short, ask for the matter to be escalated to a senior reviewer inside the casino, who looks again with fresh eyes at your evidence.
Take it to the regulator
Should the internal review leave you unhappy, take the whole file to the Anjouan Offshore Finance Authority, the regulator that licenses Yeet Casino, and it can act.
Straight to the right team
Fewer wrong turns, faster fixes
This block settles which desk handles your question, so it lands first time.
Having these to hand lets the team answer in one go instead of several.
Your registered e-mail address
Your account username
The transaction reference
Screenshots of the issue
Proof of identity documents
Seven points
Check these brief replies first
You have checked the channels and still need one detail, so these lines settle it.
trustWhat if I want a copy of my personal data?+
Your data, or a request to delete it, goes to [email protected]. Privacy requests are handled with the rest of your account record, so the answer comes by e-mail once identity is confirmed.
trustWhat happens when I send my documents for verification?+
Expect about 36 hours from the moment your documents arrive. Proof of identity, proof of address and a confirmation of your payment method are the three pieces that speed things along, and [email protected] is the inbox that receives them.
trustWhere do I find the licence details for this casino?+
Yeet Casino LLC holds licence ALSI-919662 from the Anjouan Offshore Finance Authority. That body supervises how the site is run, and the number is the one to quote in any dispute.
trustWhat if I only speak English when I contact you?+
Agents reply in English, German, Finnish and Norwegian. For an Australian player the fastest, clearest help comes in English, and that is the language every shift covers.
trustWhat if I decide to stop playing for good?+
Ask live chat or e-mail to close your account, and have your registered e-mail to hand so the agent matches the right record. Closing is permanent for that account, and a second one will not be opened for you.
trustWhy is your support open at night and weekends?+
Support runs 24/7 on AEST, because bets and balances do not keep office hours. Live chat typically answers in three minutes and the phone in two minutes, while e-mail takes up to twelve hours.
trustHow long do I wait before a complaint reaches the regulator?+
Complaints go to [email protected] after a chat or e-mail has not settled the matter. If the reply still leaves you unhappy, the next step is the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-919662.
We use cookies to keep Yeet Casino running smoothly and to improve your experience. By continuing to browse, you agree to our cookie policy.